Customer Service Games for Training

1st Edition

Agatha C Hughes, Thomas P Hughes

Routledge
Published September 26, 2017
Reference - 184 Pages
ISBN 9781138742741 - CAT# Y327768
Series: Routledge Revivals

USD$185.00

Add to Wish List
FREE Standard Shipping!

Summary

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Share this Title