Crisis Communication: Case Studies and Lessons Learned from International Disasters

Kjell Brataas

January 11, 2018 Forthcoming by Routledge
Reference - 160 Pages - 36 B/W Illustrations
ISBN 9781498751346 - CAT# K27249

USD$69.95

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Features

  • Includes interviews with people who worked on the incidents
  • Presents behind-the-scenes information from major accidents
  • Discusses how to handle next-of-kin
  • Includes a detailed timeline of the various cases mentioned in the book
  • Contains a listing of additional resources and hints on technical support systems for crisis communication

Summary

Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe.

The book covers three types of incidents: natural catastrophes, accidents, and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources.

With a focus on critical communication elements and lessons learned, Brataas offers valuable advice—based on personal experience with natural disasters, accidents, and terror attacks—on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events.

This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.