Crisis Communication: Case Studies and Lessons Learned from International Disasters

Kjell Brataas

February 20, 2018 Forthcoming by CRC Press
Reference - 256 Pages - 20 Color Illustrations
ISBN 9781498751346 - CAT# K27249

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  • Includes interviews with people who worked on the incidents
  • Presents behind-the-scenes information from major accidents
  • Discusses how to handle next-of-kin
  • Includes a detailed timeline of the various cases mentioned in the book
  • Contains a listing of additional resources and hints on technical support systems for crisis communication


The book takes a close and "inside" look at recent tragedies and natural disasters and focuses on the communication aspect of each incident. For most case studies, it provides accounts from people handling the event, e.g. communication staff or management. Each chapter begins with an eye witness report or a newspaper article describing the event, and use news clips, web pages or messages from Twitter or Facebook as illustrations. The book covers three types of incidents: 1) Natural catastrophes 2) Accidents and 3) Terror and man-made events.