Creating a Lean Culture in the Office

1st Edition

Timothy Schipper

Productivity Press
February 8, 2019 Forthcoming
Reference - 240 Pages - 58 B/W Illustrations
ISBN 9781138344532 - CAT# K394581

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Summary

Creating a Lean Culture in the Office covers the transformation journey required to change the culture in the office from processes that suffer from functional separation and silo-ed departments to efficient and integrated systems. Over decades of process evolution, most office processes are separate by autonomous, stand-alone functions which are sub-optimized. The result are wastes in the processes. The whole system does not function well, and the customers and clients are often the first to notice. The wastes parallel the manufacturing floor wastes, and deserve the same attention for identification and removal. Yet, the culture of the office is predisposed to work by a separation of duties. Roles and responsibilities are not aligned around processes. The same type of dramatic transformations that were enabled on the concrete factory floor are needed in carpeted offices.

This book describes the wastes in the office and administrative areas of organizations, and it outlines why lean works just as well in the office as it does in manufacturing. Wastes typically reach 50% of the process effort, and these processes are ripe for improvement. Waste removal and working to restore flow in office processes are illustrated with descriptions of applying lean tools to achieve flow. Case studies from the corporate world, non-profits, and higher education institutions demonstrate how various types of organizations have demonstrated success by applying lean principles to their processes.

Lean expert Timothy Schipper outlines the structural and leadership changes that are required to create a transformational journey for process improvement. Leadership activities are outlined along with descriptions of how to assign ownership and responsibility for the changes inside the organization. Various leadership behaviors are explored that support and help to sustain the effort. Attention is given to how to start the journey, how to select projects and launch them with clear goals and objectives, and how to run successful workshops, as well as visual tools and techniques and educational content. Finally, and most importantly, a description of the mature lean culture is offered to show how to embed process improvement into the organization.

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