February 8, 2019 Forthcoming
Reference - 240 Pages - 58 B/W Illustrations
ISBN 9781138344532 - CAT# K394581
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This book describes the wastes in the office and administrative areas of organizations, and it outlines why lean works just as well in the office as it does in manufacturing. Wastes typically reach 50% of the process effort, and these processes are ripe for improvement. Waste removal and working to restore flow in office processes are illustrated with descriptions of applying lean tools to achieve flow. Case studies from the corporate world, non-profits, and higher education institutions demonstrate how various types of organizations have demonstrated success by applying lean principles to their processes.
Lean expert Timothy Schipper outlines the structural and leadership changes that are required to create a transformational journey for process improvement. Leadership activities are outlined along with descriptions of how to assign ownership and responsibility for the changes inside the organization. Various leadership behaviors are explored that support and help to sustain the effort. Attention is given to how to start the journey, how to select projects and launch them with clear goals and objectives, and how to run successful workshops, as well as visual tools and techniques and educational content. Finally, and most importantly, a description of the mature lean culture is offered to show how to embed process improvement into the organization.
Forward – by David Mann, PhD. Preface. Acknowledgements. SECTION I – The Lean Office. Chapter 1 - Lean culture in the office. Chapter 2 – Wastes and Why Lean Works in the Office. Chapter 3 – Organizing for Lean Success. Chapter 4 – Getting Started – The Lean Office Initiative. Section II – Office Value Stream Methodology. Chapter 5 – Pre-project Contracting and Scoping. Chapter 6 – The anatomy of a value stream mapping workshop. Chapter 7 – Post value stream mapping workshop activities. Section III – Building Lean into the culture of the team. Chapter 8 – Education - Learning and Practicing. Chapter 9 – Office Visuals and Space. Section IV – Developing and sustain a Lean culture in the office. Chapter 10 – The Mature Lean Culture. Chapter 11 – Sustaining What You Implement. Chapter 12 – Lean Strategy in the Office. Chapter 13 – Lean, Development, and Agile. Appendix A – Templates. Appendix B – Visual Board Samples. Bibliography. Index. About the Author.