Consumer Behavior in Travel and Tourism

1st Edition

Kaye Sung Chon, Abraham Pizam, Yoel Mansfeld

Routledge
Published March 10, 2000
Reference - 556 Pages
ISBN 9780789006110 - CAT# HW13023

For Instructors Request Inspection Copy

was $67.95

USD$54.36

SAVE ~$13.59

Add to Wish List
FREE Standard Shipping!

Summary

Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs.

In today's highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products.

This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including:
  • discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior
  • exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions
  • determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction
  • examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques
  • detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing travel destinations
Full of detailed charts and graphs, Consumer Behavior in Travel and Tourism illustrates key points to give you a better understanding of important facts and findings in the field.

Instructors

We provide complimentary e-inspection copies of primary textbooks to instructors considering our books for course adoption.

Request an
e-inspection copy

Share this Title