Conflicts in Reference Services

1st Edition

Bill Katz, Ruth A. Fraley

Routledge
December 20, 2019 Forthcoming
Reference - 244 Pages
ISBN 9780367374259 - CAT# K442803
Series: Routledge Library Editions: Library and Information Science

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Summary

This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

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