Computer Telephony Integration

2nd Edition

William A. Yarberry, Jr.

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Auerbach Publications
Published December 17, 2002
Reference - 432 Pages
ISBN 9780429134104 - CAT# KE82443

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Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies


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