Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

1st Edition

Fiona Palmer Barnes, Fiona Palmer Barnes

Routledge
Published May 14, 1998
Reference - 208 Pages
ISBN 9780415152518 - CAT# RU15617

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Summary

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

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