Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

1st Edition

Keith Dawson

CRC Press
Published January 6, 1999
Reference - 208 Pages
ISBN 9781578200504 - CAT# K16198

For Instructors Request Inspection Copy


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It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;