Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

1st Edition

Mark Graham Brown

Productivity Press
Published January 12, 2007
Reference - 252 Pages
ISBN 9781563273469 - CAT# PP7346

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Improve the "Health" of Your Organization by Using the Right Metrics!

The vast majority of companies use some form of balanced scorecard  to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

  • Relationships with Customers
  • Employee Satisfaction
  • External Business Environment
  • Supplier/Vendor performance
  • Strategy and Financials
  • This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.


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