Advances in the Human Side of Service Engineering

1st Edition

James C. Spohrer, Louis E. Freund

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CRC Press
Published July 11, 2012
Reference - 482 Pages
ISBN 9780429065156 - CAT# KE74734

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Summary

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin