Published August 13, 2013
Reference - 215 Pages - 27 B/W Illustrations
ISBN 9781466586468 - CAT# K20294
Published July 27, 2017
ISBN 9781138433748 - CAT# K37530
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Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.
From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.
Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.
The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement six sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.
Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.
What Do We Mean by HR Excellence?
Excellence Is the Acquisition and Integration of Passionate and Culturally Aligned Employees who Are Engaged and Aligned with the Organization’s Goals
Using Tools and Processes to Advance the Business Mission
Focus on Elements That Are Strategic, Transactional, and Compliance Issues
Focus on Gaining and Maintaining a Seat at the Table
Securing, Training, and Retaining Talent to Meet Corporate Business Strategies
Do We Know What to Work on Next?
Where Is HR Excellence Going to Take Us?
Where Did Six Sigma Come From?
Deming’s 14 Points of Quality
Create Consistency of Purpose for Improvement of Products and Services
Adapt the New Philosophy
Cease Dependence on Mass Inspections
End the Practice of Awarding Business on Price Tag Only
Improve Constantly and Forever the System of Production and Service
Drive Out Fear
Break Down Barriers between Staff Areas
Eliminate Slogans, Exhortations, and Targets for the Workforce
Eliminate Numerical Quotas
Remove Barriers to Pride of Workmanship
Institute a Vigorous Program of Education and Retraining
Take Action to Accomplish the Transformation
Evolution of the Total Quality Management System
Total Quality Management
Toyota Production System
Six Sigma Process
Lean Six Sigma Framework
Modern-Day Evolution of Six Sigma
Ultimate Improvement Cycle
What Is Six Sigma?
Six Sigma tools give discipline to the HR practices so that they can be designed and delivered efficiently. This book offers an excellent review of Six Sigma principles and a wonderful application of those principles to streamline and improve HR practices. Application of these ideas will mitigate the risks of HR by reducing variance and increasing certainty of HR work. These are the foundation principles which ensure that HR will deliver sustainable value.
—Dave Ulrich, Professor, Ross School of Business, University of Michigan
In Achieving HR Excellence through Six Sigma, Dan Bloom faithfully captures the history and practice of Lean Six Sigma. He then proceeds to lay out a vision of high performance and excellence for any HR organization. Finally, through his own experiences and those of other practitioners, he provides numerous valuable examples of what implementation really looks like. A must read for HR professionals that are interested in pursuing excellence.
—Jeffrey Summers, Operations Manager, Amcor Flexibles and Former Director of Quality and Six Sigma Learning, Motorola University
If HR is ever to become a critical part of any organization, its leaders MUST learn and properly apply the language of business. Achieving HR Excellence through Six Sigma lays out a clear, sequential, yet easy to understand roadmap that any HR professional can follow that will take their teams to a higher level of business impact. Combining his experience as an expert in both HR and Six Sigma, Dan Bloom is the right expert with the right RX for what ails most HR teams - how to transform themselves from paper-pushing bureaucrats into vital strategic partners.
—Dr. Jim Harris, Founder of To a Higher Level LLC, former Fortune 500 corporate HR executive, and author of ten business books including The Impacter: A Parable on Transformational Leadership.
If you think your employees deserve the dependable and quality services that your customers require (and that you demand as a customer of business you patronize) then this book is for you. Dan knows the functional side of HR and with the quality lens and lean sigma tools explained in the book, can help you forge a path to a vastly improved and significantly more effective HR function.
—Kent Linder, Consultant to Organizations
It may be that the greatest area for improvement in our organizations today is in the functions – the enabling processes of human resources, finance, and information services. Dan Bloom has written a very helpful book that directly applies lean and Six Sigma thinking to the HR function. Every HR professional will benefit by reading this book, but more importantly applying its wisdom.
—Lawrence M. Miller, Author of Getting to Lean – Transformational Change Management
Corporate departments from IT to HR try to avoid Six Sigma by saying: ‘Oh that works for manufacturing, but it won’t work in HR because we don’t manufacture anything.’ Daniel Bloom lays bare the silliness of that statement. Six Sigma can be applied to any business process and Dan shows how easy it can be to apply Six Sigma to HR. If you want to get the ‘right people on the bus’, Six Sigma is the way to do it.
—Jay Arthur, Author of Lean Six Sigma Demystified and The QI Macros for Excel