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When it comes to educational performance, the United States does not fare well in comparison to our global competitors. Numerous challenges, such as our increasing dependence on technology, and the ongoing difficulties we face in providing cost-effective, good quality public education, point to the need for changes in our educational system if we are to provide a competitive workforce in the future.
Table of Contents
Introduction: A Means for Managing Systemic Change In the Eye of the Beholder A Means, Not an End The Goal: A Beginning Resource for Exploration The Quality Innovators SECTION I: A NEW WAY OF THINKING What is Continuous Quality Improvement? Basic Values of Continuous Quality Improvement The Cost of Quality Transformational Leadership A No-Win Scenario for Change: Tinkering with an Outdated Paradigm The Importance of Transformational Leadership Planning the Transformation The Fear of Change Sudden versus Gradual Change The Keys to Planning a Successful Transformation SECTION II: A ROADMAP FOR CQI Commitment at the Top The Superintendent's Role The School Board's Role Patience will be a Virtue Warning: No "One" Right Way Phase 1 - Preparing for Change Senior Leadership Explores CQI Superintendent Communicates Commitment District-Wide Train the Leadership Adopt a CQI Policy Recruit and Develop Champions Appoint the District Quality Council Select Quality Coordinator Phase 2 - Assessing School System Performance Identify Internal and External Customers Survey Customers for Valid Requirements and Satisfaction Scan the Environment for Current and Future Trends Use a Conceptual Framework to Establish a Baseline Benchmark for Comparative Analysis Phase 3 - Planning for CQI Develop a District-Wide Strategic Plan Develop a District-Wide CQI Implementation Strategy for Managing the Transformation Permeate the Vision System-Wide Phase 4 - Deploying CQI Begin Delivery of CQI Training Demonstrate the Philosophy through Pilot Projects Charter District-Level Teams Organize School-Level Quality Councils Charter School Improvement Teams Integrate Quality Concepts and Tools into Classroom Instruction Phase 5 - Sustaining the Quality Transformation Communicate and Celebrate Success Align Performance Evaluation with CQI Build an In-House Training Capacity "A Relentless Willingness to Examine 'What Is' in Light of Our Vision" A Continuous, Unending Cycle of Improvements An Aggressive Community Outreach Program to Build Public Support for the Quality Transformation Continual Renewal and Revitalization through Champion Development and Growth Appendix A - Total Quality in Education Partnership Agreement Appendix B - Total Quality Education Process Plan Appendix C1 - Johnston County Schools Total Quality in Education Assessment Instrument Appendix C2 - New Hanover County Schools School Improvement Practice Self-Assessment Appendix C3 - New Hanover County Schools Principal Performance Appraisal Appendix C4 - School System Self-Assessment Guide Appendix D- New Hanover County Schools Strategic and Operational Planning Appendix E - Resource Directory Appendix F - Glossary Appendix G - References Index
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