A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

1st Edition

Andrew Waite

CRC Press
Published January 2, 2002
Reference - 504 Pages
ISBN 9781578200948 - CAT# K16197

For Instructors Request Inspection Copy


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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording