A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction

1st Edition

Vincent P. Magnini, Carol J. Simon

Apple Academic Press
Published December 15, 2015
Reference - 256 Pages
ISBN 9781771883481 - CAT# N11625

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This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.