Customer Relationship Management (CRM)
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Access Productivity Press's Lean Insider, a blog of news, research, and trends on all things lean.
Once relegated strictly to manufacturing, lean methods are now being applied across business, government, health care, and even nonprofits.
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Now Available!
Two major works demonstrating that real reform is quite possibly in the trenches of healthcare delivery.
Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience
"...This is a front line story, not a pie in the sky theory or project of the month. It is a story about real people dedicated to the pursuit of habitual excellence."
-Paul O'Neill, 72nd Secretary of the U.S. Treasury
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Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value
"I have known Seattle Children's for over 30 years and have watched their leaders take Children's from a good pediatric hospital to an emerging international powerhouse."
- J. Michael Rona, Rona Consulting Group
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In the New York Times
CRC Press Authors Mark Graban, a senior fellow at the Lean Enterprise Institute and Seattle Children's Hospital President and COO Patrick Hagan were quoted in the following NY Times article:
Factory Efficiency Comes to the Hospital
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T & F Journals
You can access sample editions and free articles from the home pages of most Taylor & Francis journals, including:
The International Trade Journal
Journal of the International Trade Institute at Texas A&M International University
The Service Industries Journal
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