The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments

Karen Martin, Mike Osterling

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October 5, 2007 by Productivity Press
Reference - 240 Pages
ISBN 9781563273513 - CAT# PP7351

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Features

  • Highlights the key success factors for holding Kaizen Events in non-manufacturing environments
  • Provides readers with a CD containing a set of interactive, Excel-based tools, which are very useful for planning and executing Kaizen Events and conducting post-event follow-up
  • Introduces Metrics-Based Process Mapping - a tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste elimination - and measure the success of their improvement efforts
  • Includes a CD with 15 interactive, Excel-based tools, which guide readers through each phase of a Kaizen Event

Summary

Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process, identify and prioritize improvement opportunities, implement change, and sustain their gains. Most importantly, they learn how to work with one another to solve problems rapidly and in a highly effective way.

In The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-ups to sustain the improvements made.

Geared to continuous improvement professionals and leaders within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.

The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!

An accompanying CD provides immediate access to a number of Excel-based tools.