Feedback Toolkit: 16 Tools for Better Communication in the Workplace

Published:
September 01, 1994 by Productivity Press - 112 Pages
Author(s):
Rick Maurer, Maurer & Associates, Arlington, Virginia, USA

Purchasing Options

Paperback
Not available
in your region
ISBN 9781563270567
Cat# PP7056
 

Features

  • Includes a wealth of interesting and immediately applicable information
  • Provides approaches to project debriefing
  • Offers ways to enhance effective management through communication
  • Defines a set of guidelines for effective feedback

    • Summary

    . A fun book which reads quickly and is filled with interesting information you can apply immediately

    Reducing the communication barriers that are inherent to hierarchical organizations is vital to effective teamwork. Used well, feedback can motivate people to their highest level of performance. Rick Maurer's Feedback Toolkit provides managers with a very accessible and well-organized guide for creating and maintaining open and productive communication in the workplace. Detailing a systematic approach to enhancing communication throughout an organization, it provides sixteen practical and creative approaches for giving and receiving feedback. It covers how to maximize feedback from your boss, from peers, and from a coach, as well as feedback from questionnaires.

    Table of Contents

    Learning from Mistakes
    A 'What are you Doing' meeting
    An Expectations Exchange
    Project Debriefing
    Management by Wandering Around
    Positive Feedback for Teams
    The Performance Appraisal
    Acid Bath Feedback
    Preparing to Receive Feedback
    Guidelines for Receiving Feedback
    Don't Forget SARA
    Feedback from Staff
    Feedback from Your Boss
    Feedback from Peers
    Feedback from a Coach
    Feedback from Questionnaires

    Editorial Reviews

    "Change is the constant of today's work environment. Effective communication within organizations is more essential than ever to maintaining a competitive edge. Rick Maurer's Feedback Toolkit provides a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions. Feedback Toolkit will be especially useful for managers and employees in organizations that do not have internal human resources development staff."
    Nedra Weinstein, Manager, Human Resource Development, PBS, June 2004

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