The Objective is Quality: An Introduction to Performance and Sustainability Management Systems
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Features
- Details the strategy of a company, with breakthrough management according to Shiba (total Quality)
- Reviews customer focus, mainly a sales and marketing activity, with CEM according to Shiba
- Covers quality engineering and experiment planning, with input from Taguchi
- Discusses the function of a steering committee and the development of a project with the top-down Six Sigma approach
- Exmanes the role of a board of directors, in the module of social responsibility
Summary
This book offers a unique overview of Quality and its tools, thus filling an important gap in the quality-control literature. The emphasis is on the system approach and the stakes and the role of Quality in life and policies of an organization or company; the book also touches on how the world of Quality is spilling over onto other management systems, such as environmental protection, the sustainability of an organization and its social responsibility. It highlights the rise of American management methods and how they were boosted by contributions from the Japanese industrial organization.
Table of Contents
The Environment of Quality
The Quality Approach: Concepts and Definitions
The History of Quality
The ISO 9000 Family of Quality Management Systems
Safety of the Food Chain and the ISO 22000 Family
Quality Management in Laboratories: ISO 17025
Key ISO Management Systems
Total Quality: Personalities that Stand Out
Total Quality Management: Prices
The Toyota Way and the Toyota Production System (TPS)
Quality Control and the Six-Sigma Approach
Moral and Ethical Elements
Deontology of Professions and Functions
Environmental Management and the ISO 14000 Family
Social Responsibility of Organizations and ISO 26000
