Features

• Defines the effective management of workgroups, including training and employee relations
• Explores total productive management (TPM), as well as health and safety duties
• Presents a clear overview of basic Toyota Production System tools, such as standardized work, training within industry (TWI), and root cause analysis

Summary

Based on the author’s experience successfully managing floor operations at a Toyota plant for many years, this book documents a process, or "roadmap," to facilitate success for anyone tasked with this job. It presents an actionable methodology and gives readers insights into proven techniques that can be used to establish and maintain operational excellence. The author outlines the role of the shop floor manager as the member of the management team most closely involved with the process for creating value for the customer.