1st Edition
10 Essentials for High Performance Quality in the 21st Century
As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.
Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying downloadable resources provide tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
The Need for Quality Performance
Manufacturing
Nonmanufacturing
Religion
Education
Health
Financial
Summary
Endnotes
References
Selected Bibliography
Leadership
References
Selected Bibliography
Execution
Project Management
Managing Quality and Its Relationship to Project
Management
Classical Project Management Process
Risk Management Activities as Applied to Project
Management
Risk Management and Business Continuity
Risk
Assessment of Risk(s)
Potential Risk Treatments
Risk Avoidance
Risk Reduction
Risk Retention
Risk Transfer
Planning for Risk
Limitations
Areas of Risk Management
Enterprise Risk Management
PRINCE
Directing a Project
Initiation (Starting the Project Off on theRight Foot)
Controlling a Stage
Managing Stage Boundaries
Closing a Project
Managing Product Delivery
Planning
Benefits of Using PRINCE
Error Analysis
Experimental Error
Classification of Error
Definitions in MSA
Resolution/Discrimination
Accuracy and Bias
Linearity
Stability
Precision
Repeatability
Reproducibility
Gage R&R—Attribute MSA
Gage R&R Variable‑Data MSA
Measuring MSA with Indices
Number of Distinct Categories
What to Look for in High Gage R&R Error
ANOVA
Rules of the MINITAB Output
The Stereotyped Ordered Regression Model of Human Performance
Rasmussen’s Skill–Rule–Knowledge Model
Chris Wickens’ Concepts on Mental Models
James Reason’s Swiss Cheese Model of Error
Summary
References
Selected Bibliography
Innovation
Manufacturability/Assembly
Service
Outsourcing
Supply Chain Management
Coping with the Complexity of Supply Chain
Growing Turbulence and Uncertainty
Why Are Supply Chains More Vulnerable?
A Focus on Efficiency Rather Than Effectiveness
The Globalization of Supply Chains
Focused Factories and Centralized Distribution
The Trend to Outsourcing
Reduction of the Supplier Base
Achieving Supply Chain Resilience
Summary
References
Selected Bibliography
People and Quality
Assuming the Helm
Shaping Corporate Culture
Creating Organizations That Work
Facilitating Strategic Decisions
Empowering Employees
Worker Loyalty
Multicultural Management
Business Ethics
Training
Rapid Prototyping
Formative Evaluation
Training as a Subsystem
Summary
References
Selected Bibliography
Time Management
Summary
Selected Bibliography
Engagement Communication
Risk and People
Managing Change
Change and Scenario Thinking
Articulating the Official Future
Summary
References
Selected Bibliography
Team Building
The Life Cycle of Executive Teams
Cross Functional Teams
Leadership and Paradigms
What Is the Role of a Consultant and/or a Trainer?
Thought Provoking Observations
Conclusion
Summary
References
Selected Bibliography
Quality Operating System
QOS Meeting Summary
Summary
Advanced Quality Planning
When Do We Use Advanced Quality Planning as an Effective Methodology?
How Do We Make AQP Work?
Are There Pitfalls in Planning?
Do We Really Need Another Qualitative Tool to Gauge Quality?
How Do We Use the Qualitative Methodology in an Advanced Quality Planning Setting?
Summary
References
Epilogue
Selected Bibliography
Index
Biography
Dean H. Stamatis, Ph.D., ASQC-Fellow, CQE, CMfgE, MSSBB, ISO 9000 Lead Assessor (graduate), is the president of Contemporary Consultants Co. in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development and Quality Science. He has taught Project Management, Operations Management, Logistics, Mathematical Modeling, and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, and Florida Institute of Technology.
With over 30 years of experience in management, quality training, and consulting, Dr. Stamatis has served numerous private sector industries including: Steel, automotive, general manufacturing, tooling, electronics, plastics, food, navy, department of defense, phannaceutical, chemical, printing, healthcare and medical device. He has consulted for such companies as Ford Motor Co., Federal Mogul, GKN, Siemens, Bosch, SunMicrosystems, Hewlett-Packard, GM-Hydromatic, Motorola, IBM, Dell, Texas Instrument, Sandoz, Dawn Foods, Dow Corning Wright, BP Petroleum, Bronx North Central Hospital, Mill Print, SI. Claire Hospital, Tokheim, JabiIJ, Koyoto, SONY, ICM/Krebsoge, Progressive Insurance, B. F. Goodrich, ORMET, to name just a few.
Dr. Stamatis has created, presented and implemented quality programs with a focus on Total Quality Management, Statistical Process Control (both nonnal and short lUn), Design of Experiments (both classical and Taguchi), Six Sigma (DMAIC and DFSS), Quality Function Deployment, Failure Mode and Effects Analysis, Value Engineering, Supplier certification, Audits, Reliability & Maintainability, Cost of quality, Quality planning, ISO 9000, QS-9000, ISO/TS 16949, and TE 9000 series.
Also he has created, presented and implemented programs on Project management, Strategic planning, Teams, Self directed teams, Facilitator, Leadership, Benchmarking, and Customer service. He is certified Quality Engineer through the American Society of Quality Control, certified Manufacturing Engineer through the Society of Manufacturing Engineers, certified Master Black Belt through IABLS, Inc. and he is a graduate of BSI's ISO 9000 Lead Assessor training program.
Dr. Stamatis has written over 70 articles, presented many speeches and has participated in both national and international conferences on quality. He is a contributing author on several books and the sole author of twenty five books. His consulting extends across the United States, South East Asia, Japan, China, India and Europe. In addition, he has perfonned over 100 automotive related audits, 25 pre-assessment ISO 9000 audits and he has helped several companies attain certification, including: Rockwell International - Switching Division (ISO 9001), Transamerica Leasing (ISO 9002) and Detroit Electro Plate (QS-9000).
Dr. Stamatis received his BS/BA degree in Marketing from Wayne State University, his Master's degree from Central Michigan University, and his Ph.D. from Wayne State University in Instructional Technology and Business/Statistics. He is an active member of the Detroit Engineering Society, American Society for Training and Development, Executive member ofthe American Marketing Association, member of the American Research Association, and a Fellow of the American Society for Quality Control.
