A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload.
The book details a comprehensive solution to help all employees visualize operational performance. It explains how to cascade the right metrics across all levels of your business to trigger the appropriate use of Lean/Six Sigma tools and techniques into strategic process areas. Demonstrating how to link all continuous improvement activities to address the key issues affecting performance, the book:
This book and the electronic tool kit on the accompanying CD provide all the working documents—including project management aids, templates, and slides—you and your teams will need to get started. Clarifying how to make continuous improvement a daily habit across all segments of your organization, the authoritative advice provided in these pages will help you align all improvement activities with the current and future needs of your business.
Performance Hub at a Glance
The Deployment Plan and the Project Hub
Identifying the Right Metrics
The Review Structure
Visual Performance Hub at Senior Management/Director Level
Visual Performance Hub at the Management Level
Visual Performance Hub at the Team Level
The Art of Facilitation
Making Robust Improvements
Applying the Right Medicine
Holding the Gains
Virtual Performance Hubs
IMPLEMENTATION AND ENGAGEMENT AIDS
Useful Icebreakers and Flips
How to Use the Accompanying CD
About the Author
Marc Roberts, MSc, is a global business excellence consultant with more than fifteen years’ experience in applying Lean principles across a broad range of business sectors, in both transactional and manufacturing environments. He is a specialist at Lean transformations and startups for large multi-location/plant companies. He has a master’s degree in engineering and manufacturing management and is a trained continuous improvement coach.
Marc was initially trained by Toyota through its Supplier Development Program. Since his early days as an engineer, he has held senior management positions and lead Lean transformations across several large-scale operations, from steel making to insurance and banking.