This book provides a roadmap for implementing a balanced Lean operating system in a healthcare organization. It includes best practices from healthcare and other organizations, and describes how to apply them in the real world. The authors describe balanced Lean operating methodologies and detail how to implement them to ensure success. Lessons learned are provided by hospitals in order to enhance reader understanding. The book also provides examples of specific tools to apply in Lean deployment to help ensure better and sustainable results.
The Balanced Lean Operating System for a Hospital
Element 1: First Steps
Element 2: Creating the Hospital Lean Sensi Team
Element 3: First Hospital Event - Enterprise Baseline Kaizen
Element 4: A3 for Healthcare Transformation
Element 5: Kaizen "Hospital Good Change for Patient Care"
Element 6: Lean Six Sigma Belt - Developing your own belt program
Element 7: Hospital Hoshin
Element 8: Connecting your Hospital's Board of Directors to your Balanced Lean Operating System
Element 9: Getting Middle Management Engagement in the Operating System
Element 10: Balanced Lean Operating System Scorecard
Element 11: Keeping the Operating System Alive
Element 12: Conclusions
Doug Dulin is Senior Director for the Mark A. Watson Center for Operations Excellence at Akron Children’s Hospital. Doug is a proven leader with extensive experience transforming manufacturing and healthcare organizations utilizing Lean fundamentals based upon the Toyota Production System. Throughout his career, Doug, has held such positions as Director Lean Six Sigma, Business Unit Manager, Plant Manager, lean Site Leader and Lean Master. He earned his Lean Six Sigma Master Black Belt Certification from Honeywell International. Earlier in his career, he learned the Toyota Production System from Aoyama Seisakusho, a Tier One Supplier to Toyota Motor Manufacturing. Productivity Press, an imprint of CRC Press, will be publishing his first book, Implementing a Balanced Lean Operating System in a Healthcare Organization, in the winter of 2013.
Tonya Vinas is a business-to-business communications writer, editor and project manager who specializes in lean continuous improvement topics. She is the former Managing Editor of Industry Week magazine and before that served as the magazine’s first New Media Editor. She was integral in the launch of the IndustryWeek.com website in 1997. She also is former editor of the online newsletter Lean Accounting News and TWI News. Her writing has been published by the Lean Enterprise Institute, the Association for Manufacturing Excellence, Op/EX/The Magazine of TBM Consulting Group, the National Association of Manufacturers and the Italian Trade Commission. She served as editor of the Shingo-prize winning book Building a Lean Fulfillment Stream by Robert Martichenko and Kevin von Grabe and the subsequently published People: A Leader’s Day-to-Day Guide to Building, Managing and Sustaining Lean Organizations, written by Robert Martichenko, Steve Gran, Walt Miller and Roger Pearce.