The Project Manager's Communication Toolkit
Features
- Allows project managers to find the most effective communication tools for the occasion
- Shows how to clearly define project charters, statements of work, and project plans
- Empowers project managers to gain control over project parameters and overcome conflict
- Explains how to create tools and how to use them for improved communications
Summary
Addressing the unique difficulties involved in day-to-day project management communication, The Project Manager’s Communication Toolkit provides proven methods for creating clear and effective communications—including text-based plans, reports, messages, and presentations. It examines the many tools available and goes beyond traditional coverage to define their proper use and application.
Using language that’s easy to understand, the author explains how to determine the appropriate tools for specific communication needs. This time-saving resource provides the understanding to harness the power of everyday communication, such as email and PowerPoint® to:
- Gain control over project parameters
- Overcome conflict
- Create effective project plans, charters, and statements of work
Considering that most projects fail due to lapses in communication, it is essential for project managers to understand how to communicate their plans and ideas clearly and effectively. Complete with numerous examples and case studies, this book provides the understanding required to select the right tools, as well as the insight to use those tools effectively in a wide range of real-world situations.
Praise for:
... a ‘slam dunk’ in providing the reader a foundation, emphasizing various tools, techniques; and in which situations they should be applied. The case studies further challenge the day-to-day situations one may face; providing techniques that work! Anyone that has been part of a project team will benefit from this book.
—Lisa Holowiak, Quality Assurance Specialist, Pfizer, in PM World Today, Vol. XII, Issue X
… a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques.
—Nancy Couture, V. P. Enterprise Intelligence, Ingenix
Table of Contents
Communication: Challenges and Opportunities for Project Managers
Communication Concepts
Text Based Plans, Reports, Messages and Presentations
Project Charter
Statement of Work
Project Initiation Document
Project Kickoff Meeting Agenda
Project Management Plan
Scope Management Plan
Schedule Management Plan
Cost Management Plan
Human Resource Management Plan
Communication Management Plan
Change Management Plan
Defect Management Plan
Quality Management Plan
Risk Management Plan
Other Supporting Plans
Change Request Document
Status Report
Meeting Agenda and Meeting Minutes document
Project Closure Report
Lessons Learnt Document
Email Etiquette
MS PowerPoint
Charts, Graphs and Diagrams
Gantt chart
Flowchart
S Curve
Column Chart
Resource Histogram
Run Chart
Pareto Chart
Cause and Effect Diagram
Pie Chart
Control Chart
Organization Chart
Work Breakdown Structure (WBS)
Decision Tree Diagram
Additional Project Schedule Reporting Tools
Tables and Matrices
Responsibility Assignment Matrix (RAM)
Role and Responsibility Matrix
Communication Matrix
Project Team Roster
Risk Probability Impact Matrix
Risk Register
Requirement Traceability Matrix (RTM)
Quality Matrix
Issue Log
Project Dashboard
Pivot Table
Conclusion and Case Studies
Author Bio(s)
Editorial Reviews
This book covers all elements of project communication; right down to e-mail etiquette and strategies for powerful presentations. No stone is left unturned! Project communication tools are simplified, with a focus on utilizing the correct tool in one’s daily operation. This book compliments the Project Management Institute (PMI) teachings, and will provide many ‘aha ha’ moments for both beginner and experienced project management professionals. … This book is a ‘slam dunk’ in providing the reader a foundation, emphasizing various tools, techniques; and in which situations they should be applied. The case studies further challenge the day-to-day situations one may face; providing techniques that work! Anyone that has been part of a project team will benefit from this book.
—Lisa Holowiak, Quality Assurance Specialist, Pfizer, in PM World Today, Vol. XII, Issue X
Read the full review at: http://www.pmforum.org/library/books/reviews/2010/PDFs/oct/BR-HOLOWIAK.pdf
... a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques.
—Nancy Couture, V. P. Enterprise Intelligence, Ingenix
