Managing Web Projects

Managing Web Projects

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Features

  • Provides management guidelines for web-based projects including web hosting, data center migrations, site security, content development, load testing, VOIP, business continuity and disaster recovery, and Virtual Private Networks
  • Includes a complete set of work instructions that provide the foundation for an ISO 9001 certified program for Internet Service Providers, development groups, and professional service organizations
  • Contains practical, common sense tips as well as proven tools and templates
  • Adapts tools, methods, and techniques to managing programs, program offices, and ongoing support functions
  • Shapes, unifies, and directs the expectations of project teams and their customers

Summary

Getting Web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal—Managing Web Projects—is a complete guide for project managers in the Internetworking industry. Whether you are a Web developer or an Internet Service Provider, whether your project is a quick fix, a complete overhaul, or a new start-up, this resource provides you with an organized path. It will walk you through a typical project life cycle, while providing you with all the tools and definitions needed to take charge and instill confidence in your staff and your customers.

Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions that can be used to develop a formal quality management system specific to a project management organization. They can also be leveraged in a TQM (Total Quality Management) or a Six Sigma environment. The book includes:

  • Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery
  • An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table
  • A tools suite with a proven record of success for project initiation, planning, execution, control, and close out

This complete resource provides the resources needed—including dozens of time-tested templates, schedules, checklists, and flow charts—to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK®).

Table of Contents

Preface
How to Use This Book
Introduction
About the Author

The Project Life Cycle
Project Integration
Presales
Project Planning
Provisioning
Acceptance Testing
Site Launch Support
Quality Assurance
Ongoing Support

From Scope to Schedule
The Project or Program Management Office
Triangle of Truth
The Triangle of Truth: The Big Three Known as the Triple Constraints
Project Scope Management
Charter
Statement of Work (SOW)
Clear Definitions
Managing Scope Changes
Work Breakdown Structures and Project Planning Sessions
Preparing for the WBS-Based Planning Session
Managing the Actual WBS-Based Planning Session

Developing the Plan
Risk Management
Project Time Management
Road Map to Developing a Project Schedule
Scheduling Elements Checklist
Customer Program Management Offices (PMOs) and Program Schedules
Human Resource Management
Communications Management
Quality Management

Implementing a Quality Management System
How to Implement a Quality Management System
Defining the Project Life Cycle: Step 1
Translate the Project Life Cycle into a Formal Methodology: Step 2
Develop Standards to Provide a Consistent Methodology: Step 3
Develop Tools to Support Standards: Step 4
Provide Standards and Tools Training: Step 5
Promulgation, Documentation, and Version Control of Standards and Tools: Step 6
Internal Audit Program to Measure Effectiveness: Step 7
Preventative and Corrective Actions to Improve System Effectiveness: Step 8
Staff and Management Review: Step 9
Quality Manual—QMS: Step 10
The Certification Process
A Systems View of the QMS Inputs and Outputs

Work Instructions
Key Quality Management System Elements
Work Instruction #1: Project Documentation
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records (List of Documents that Your Company Will Retain)
Training
Attachments
Work Instruction #2: Risk Management
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records (Examples Listed Below. List Those Specific to Your Company
Training
Attachments
Work Instruction #3: Project Schedules
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #4: Quality Assurance
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records (Recommended Record Items Below)
Training
Internal Auditor Qualification/Certification Requirements
Attachments
Work Instruction #5: Escalation
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #6: Project Tracking
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #7: Communications
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #8: Launch Support
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #9: Acceptance Testing
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #10: Transferring Projects
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #11: Customer Satisfaction Surveys
Objective
Scope
Reference Documents
Definitions
Procedure
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #12: Document Control Process
Objective
Scope
Reference Documents
Definitions
Procedures
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #13: ISO Document Review Process
Objective
Scope
Reference Documents
Definitions
Procedure
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #14: Post-Project Reviews
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #15: Scope Change Management
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #16: Presales Process
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #17: Corrective and Preventative Actions
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #18: Tools Development and Review Procedure
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #19: Training Procedure
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #20: Program Resource Management
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #21: Master Records Procedure
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #22: Management Review Meeting Procedure
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments
Work Instruction #23: Project and Program Progress Reporting (Customer)
Objective
Scope
Reference Documents
Definitions
Procedure or Process
Special Instructions
Reporting
Records
Training
Attachments

Tools and Templates
Project Change Control Plan
Project Change Management Process Steps
Project Change Request Form
Project Manager’s Project Scope Review Checklist
Scope Change Log
Risk Management Plan
Risk Register
Risk Summary Log
Risk Management Checklist
Meetings Checklist
Kick-Off Meeting Template
Launch Support Meeting Template
Progress Report Template
Action Items Matrix
After Action Reviews
Deliverables Acceptance Process
Daily Event Log
Sample Project Schedule
Telephone Log Template
Resource Authorization Form
Project Manager’s External Resource Authorization Form—Directions for Use
Version and Document Control Template
Business Case Template
Internetworking Requirements Questionnaire
Project Management Service Description Template
Statement of Work (SOW) Evaluation Tool
Statement of Work Template
YOUR COMPANY Deliverables
Milestone Schedule Dates
Procurement Matrix Table
Customer Program Office Schedule Template
Scope Analysis Form
Lessons Learned Questionnaire
Lessons Learned Report
Post-Project Review Form
Project Review Protocol Review Guide
Configuration Management Process Checklist
Project Closeout Form
Sample Project Completion Letter
Requirements Phase Completion Checklist
Action Item Matrix
Project Transition Guide
Audit Plan Matrix
Audit Template
Notice of Preventative and Corrective Action
PMO Quality Management System Self-Assessment Tool
Project Management Quotation Template
Launch Support (Go-Live) Discussion Checklist
Portfolio Management/Scheduling Requirements Gathering Tool
PMO Scheduling Elements Checklist
Project Management and Account Support Mentoring Model
Project Manager Interview Guide
Quality Certification Tool Suite
Part I Guide
Part II Quality Certification Checklist
Sample VoIP Connectivity Checklist
Project Status Log
Appendix: Project Management and Internetworking
Glossaries and Formulas
Technical Support Tools
Project Management Acronyms
Earned Value Acronyms and Formulas
Project Management Glossary
Technical ISP (Internet Service Provider) and Internetworking Terms
Voice-over-IP (VoIP)/Telephony Terms
Index

Author Bio(s)

Edward B. Farkas, PMP is an international speaker and consultant who has managed over $6 billion of aviation, construction, engineering, e-commerce, IT, homeland security, and telecommunications projects worldwide. He is also a patent holding engineer and, schedule permitting, a teacher at the City University of New York.

Downloads / Updates

Resource OS Platform Updated Description Instructions
K10273_Download_Files.zip Cross Platform October 14, 2013

 
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