Managing Global Development Risk
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Summary
While global sourcing has expanded dramatically in terms of activities, consistent challenges remain for organizations that choose such a business decision. These challenges include maximizing the opportunity afforded by globalization, fully realizing potential gains, and managing the risks inherent to global development. In addition, while companies continue to start or expand their use of global resources, little is being done to help project managers, business analysts, architects, and others succeed in this new environment.
Built upon real-world experiences, Managing Global Development Risk provides the tools, techniques, and knowledge necessary to achieve project success with offshore resources. By reading and utilizing the templates within this book, you will acquire:
- Knowledge of project management principles and their application
- Understanding of software development processes and their application
- Insight into the diverse personalities within your global development team and the appropriate management and communications style to achieve success
- Awareness of cultural issues and mannerisms that will enhance your ability to guide your team
To fully realize the benefits of global development, a proper mix of local and offshore resources is essential. This book is an important tool that can help you gain the necessary competency and expand your skills in this critical area.
Table of Contents
THE EMERGENCE OF GLOBAL DEVELOPMENT MANAGERS
Introduction
Managing Global Development Risk—What You Will Learn
Why Is This Important To You?
OFFSHORE TRENDS
Introduction
Offshore Market Dynamics
Offshore Adoption Model
Offshore Destinations
GLOBAL DEVELOPMENT MANAGER FOUNDATION
Introduction
Role of the Global Development Manager
Global Development Manager Leadership Requirements
Global Software Project Management Methodologies
Six Sigma
Summary
INITIATING THE GLOBAL DEVELOPMENT PROJECT
Introduction
Global Measure of Success
Global Project and Approach Definition
Global Development Feasibility
Onsite and Offshore Global Development Staff Profile
Global Development Procedure Manual
Global Development Roles and Responsibilities
Global Success Factors—Service Level Agreements and Metrics
Identification of Global Risks
Global Issue Management
Summary
PLANNING THE GLOBAL DEVELOPMENT PROJECT
Introduction
Develop Statement of Work
Knowledge Acquisition
Knowledge Transfer
Estimating the Effort
Global Development Project Plan
Global Staffing
Resource Management
Quality Plan
Summary
EXECUTING A GLOBAL DEVELOPMENT PROJECT
Introduction
Integrating the Global Team with Software Development Life Cycle
Impact of Cultural Issues on Execution
Summary
CONTROLLING A GLOBAL DELIVERY PROJECT
Introduction
Quality Assurance
Risk Management
Performance Reporting
Change Control
Version Control
Managing Productivity
Resource Management
Earned Value Analysis
Summary
CLOSING A GLOBAL DELIVERY PROJECT
Closing a Global Delivery Project
Customer Acceptance
Validating the Service Level Agreements
Capturing and Applying Lessons Learned
Summary
THINKING GLOBALLY
Introduction
The Many Levels of Cultural Misalignment
Tools to Bridge the Cultural Divide
Team-Building Concepts
Global Travel Preparations
Working in India—A Guide for Global Development Managers
Managing Global Resources Onsite
The Emerging Dragon—China as a Global Outsourcing Destination
Traveling to and Working in China
Other Global Sourcing Destinations
Summary: Thinking Globally
SUMMARY
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