Table of Contents

CONTEXT
A Basis for Management
Information Value
Information and Work
Information and Management
Information and Organization
Information as Corporate Memory
Information Is the Enterprise
Information as Capital Asset
Enhancing Information's Value
Consequences
Conclusions

Removing Hindrances
Unavailable Information
Inaccurate Information
Lack of Know-How
Policy and Culture
Information Volume
Positive Consequences
Creating Associations
Fostering Creativity
Conclusion

Lessons from the Web
Shared Documents
Low-Cost Groupware
Information as Motivator
Volume versus Information
Access versus Complexity
Increasing Potential
Issues of Management
Conclusion

Enterprise Planning
Simulating the Future
Planning for Increased Information Value
Measuring the Effect
Conclusion

ORGANIZATION
System Development
Project Selection
Retrofitting Existing Systems to Support Participation
Enabling Knowledge Sharing
Ensuring Consistent Access
Conclusion

Organizational Structure
Illustration from Sci-Fi
Analogy to Real Life
Organization and the Shape of Information
Changing Definition of Department, Team, and Company
TKO for the CKO?
Conclusion

Organizational Assessment
The Strategic Assessment: The Status of
Organizational Competence
The Strategic Assessment
Data Collection Methods
Statistics and Data Analysis
Conclusion

Ways to Move Knowledge and Ways to Stop
It from Moving
Set Up Project Exchanges
Walk a Mile in One Another's Moccasins
Cross-Train
Provide Broadening Assignments
Experts on Loan
Hold a Bosses' Forum Regularly
Establish a Mentoring Tradition
Establish Internal Performance Coaches
Peer Assistance
Document Best Practices
Expect Experts to Post Routine Information Online
Find the Experts-Use Knowledge Portfolios
Build Performance Support Tools
Support an Online Forum
Formalize the Informal Expert Roles
Nurture Communities of Practice
Find the Real Thought Leaders
Invite an Innovator to "Lunch"
Match People with Customers Who Will Increase
Competence
Interview or Bring in People from Other Industries
Facilitate Learning and Development
Hold a Knowledge Fair
Recognize a Good Conference Report
Recognize Knowledge Sharing Whenever It Happens
Perks Work
Provide Lounges or Use the Lunch Room
Eat, Drink, and Be Merry
Play Ball!
How to Stop the Movement of Knowledge, One Brain
at a Time
Conclusion

HUMAN VALUE
Human Resource Value
The Ability to Add Value
The Value of the Employee
The Worth of the Executive
Sustaining Value
Individual Knowledge Portfolio
Knowledge Portfolio Information Model
Conclusion

Uses for the Online Conference
Successful Online Conferencing
Motivation
Benefits
Getting Started
Conference Information Literacy
Incorporate into Daily Life
What Are the Best Uses?
Focus Groups, 360º Feedback, and Research
What If They Do Not Participate?
Is It Working?
Conclusion

Information Assets and Learning
The Optimal Learning Environment
Technology Does Not Make It Better
Buck the Trend: Support Cost-Effective Development
Develop and Support People First
Broadening Experiences
Training and Learning Opportunities
Training Contract
Build a Contract before the Program Begins
Competency Development
Career Path Mapping
Development Plans
Recruitment and Hiring
Mentorships, Apprenticeships, and Internships
Cross-Training
Retention Efforts
Assess Work Styles
Ways to Provide Support to Internal Communities of
Practice
Conclusion

Competencies of Information Managers
The Complement of Competencies
Adaptability
Seeks Best Practices
Change Management
Coaching Others
Communication
Content Organization and Presentation
Continuous Improvement
Continuous Learning
Decision Making
Execution
Leadership
Influence
Information Management
Information Seeking
Innovation
Integrity
Project Management
Relationship Building
Systems Thinking
Applications Integration
Applications, Software Development
Business Systems Analysis
Database and Repository Management

APPENDICES
Initiating the Process
Information Modeling
Computing Information Value
Information Assets Survey Results
The Numinous Dimension
Bibliography