This volume began with a workshop of the Austrian Research Institute for Artificial Intelligence held in 2001. Concerned with embodied agents as cultural objects and subjects, the book is divided into three parts. It begins by drawing attention to the cultural embeddedness of technology in general and agent design in particular, as a reminder that there cannot be an agent without culture. The section concludes that agent systems not only can be used to establish a shared understanding, but can also promote the diversity of understanding and identity.
Part II consists of chapters dealing with design concepts and reflections on cross-cultural believability. It suggests how an agent's behavior may be adapted to the cultural context of application while maintaining consistency and describes an approach based on the OCC model--which is widely known and used in the embodied agents research community. Next, the section suggests that Affect Control Theory--an empirically-based, mathematically-elaborated perspective on microsociology--can be incorporated into agents in order to give them a capacity for normative role behaviors and emotional displays. Subsequent chapters pass on from more general considerations to the design and implementation of cross-cultural characters and present virtual character design from the perspective of the artist and the practitioner in stressing that corporate culture and audience culture(s) both guide the design choices, but the resulting culturally adapted agent is "handcrafted." It ends with a chapter that reports cross-cultural user studies made in the UK, Austria, and Croatia.
Part III discusses the potential of agents as mediators in intercultural communication. It includes an overview of the ways in which embodied agents are and could be used to coach the acquisition of intercultural communication skills, followed by a chapter that suggests agents could be used to intentionally mold intercultural communication. The last chapter addresses the need for a shared sense of community in large-scale collaboration systems for multi-national organizations that transcends any one cultural orientation and that is truly multicultural.
Contents: Preface. S. Payr, Introduction. Part I: Culture(s) and Agent Technology. P. Sengers, The Agents of McDonaldization. L. Heaton, Designing Technology, Designing Culture. K. Dautenhahn, Socially Intelligent Agents in Human Primate Culture. Part II: Design for Cross-Cultural Believability. F. de Rosis, C. Pelachaud, I. Poggi, Transcultural Believability in Embodied Agents: A Matter of Consistent Adaptation. J.M. Allbeck, N.I. Badler, Creating Embodied Agents With Cultural Context. D.R. Heise, Enculturating Agents With Expressive Role Behavior. H. Maldonado, B. Hayes-Roth, Toward Cross-Cultural Believability in Character Design. B. Morel, Recruiting a Virtual Employee: Adaptive and Personalized Agents in Corporate Communication. B. Krenn, B. Neumayr, E. Gstrein, M. Grice, Lifelike Agents for the Internet: A Cross-Cultural Case Study. Part III: Agents for Intercultural Communication. K. Isbister, Building Bridges Through the Unspoken: Embodied Agents to Facilitate Intercultural Communication. H. Nakanishi, T. Ishida, K. Isbister, C. Nass, Designing a Social Agent for a Virtual Meeting Space. E.M. Raybourn, Designing Intercultural Agents for Multicultural Interactions.