Designing for Situation Awareness: An Approach to User-Centered Design

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ISBN 9780748409679
Cat# TF2316
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ISBN 9780203485088
Cat# RU6763
 

Features

  • Describes how to design systems to allow people to effectively manage and rapidly understand the information available to them
  • Provides a way to achieve user-centered design, where the interface is molded around capabilities and needs of the operators
  • Offers insight into reducing errors and improving productivity with or without new technological capabilities
  • Summary

    Enhancing Situation Awareness (SA) is a major design goal for projects in many fields, including aviation, ground transportation, air traffic control, nuclear power, and medicine, but little information exists in an integral format to support this goal.

    Designing for Situation Awareness helps designers understand how people acquire and interpret information in complex settings and recognize the factors that undermine this process. Designing to support operator SA reduces the incidence of human error, which has been found to occur largely due to failures in SA. Whereas many previous human factors efforts have focused on design at the perceptual and surface feature level, SA-oriented design focuses on the operator's information needs and cognitive processes as they juggle to integrate information from many sources and achieve multiple competing goals. Thus it addresses design from a system's perspective.

    By applying theoretical and empirical information on SA to the system design process, human factors practitioners can create designs to support SA across a wide variety of domains and design issues. This book serves as a helpful reference to that end.

    Table of Contents

    PART ONE: UNDERSTANDING SITUATION AWARENESS IN SYSTEM DESIGN
    User-Centered design
    What is Situation Awareness?
    SA Demons: The Enemies of Situation Awareness
    The Design Process

    PART TWO: CREATING SITUATION AWARENESS-ORIENTED DESIGNS
    Determining SA Requirements
    Principles of Designing for SA
    Confidence and Uncertainty in SA and Decision Making
    Dealing with Complexity
    Alarms, Diagnosis , and SA
    Automation and Situation Awareness
    Designing to Support SA for Multiple and Distributed Operators

    PART THREE: COMPLETING THE DESIGN CYCLE
    Evaluating Design Concepts for SA
    Applying SA-Oriented design to Complex Systems
    Appendix A: Goal-Directed Task Analysis for Commercial Airline Pilots

    Editorial Reviews

    "I found the book to be useful … . … [T]he topics cover many of the most important aspects of the design of complex systems, and the focus on SA provides a useful way to direct system design. The examples of display designs and actual design tools should spark ideas in those involved in system design, and the … task analysis of commercial airline pilot SA requirements, provided as an appendix, should prove useful to anyone involved in flight deck research."
    - Ergonomics in Design, Summer 2004

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