Business & Management

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  • About Business and Management

    Books in the Business and Management area provide professionals and organizations with cutting-edge resources to succeed and achieve goals. Industries and areas include manufacturing and industrial engineering, healthcare management, government and education, human resource management, hospitality and tourism management, supply chain management, and sales, marketing and service. Methodologies and applications include Lean methods and implementation, quality improvement and Six Sigma, project management, security management, customer relationship management (CRM), and productivity improvement.

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Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition

Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition

Featured

David Mann

October 22, 2014

Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a ...

Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Change

Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Change

Featured

Robert B. Hafey

November 24, 2014

A Lean Safety Gemba Walk is a walk through the work area (Gemba) that focuses on the continuous improvement of safety. When conducted in a respectful manner, by skilled facilitators, Safety Gemba Walks can have a dramatic long-lasting impact on the culture of a business. Lean Safety Gemba Walks: A M...

Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices

Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices

Featured

Bohdan W. Oppenheim, Marek Felbur

November 21, 2014

Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to sign...

Lean Human Performance Improvement

Lean Human Performance Improvement

Featured

Jerry L. Harbour

November 13, 2014

As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and recognition of, human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste, inefficiency, and de...

Energy Resilient Buildings and Communities: A Practical Guide

Energy Resilient Buildings and Communities: A Practical Guide

Brian Levite, Alex Rakow

February 26, 2015

This book is written as a practical guide to those interested in the pursuit of energy resilience at a local scale. Energy resilience is defined as the relative ability of an institution to carry out its mission during a shock to the energy system and approach the concept on the level of a single...

Industrial, Mechanical and Manufacturing Science

Industrial, Mechanical and Manufacturing Science

Dawei Zheng

February 25, 2015

The 2014 International Conference on Industrial, Mechanical and Manufacturing Science (ICIMMS 2014) was held June 12-13 in Tianjin, China. The objective of ICIMMS 2014 was to provide a platform for researchers, engineers, academics as well as industry professionals from all over the world to...

Agile for Project Managers

Agile for Project Managers

Denise Canty

February 24, 2015

Agile project management is a proven approach for designing and delivering software with improved value to customers. Agility is all about self-directed teams, feedback, light documentation, and working software with shorter development cycles.The role of the project manager with agile differs...

Innovations in Healthcare Management: Cost-Effective and Sustainable Solutions

Innovations in Healthcare Management: Cost-Effective and Sustainable Solutions

Vijai Kumar Singh, Paul Lillrank

February 18, 2015

As developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real...

Stakeholder Engagement: The Game Changer for Program Management

Stakeholder Engagement: The Game Changer for Program Management

Amy Baugh

February 13, 2015

Strong stakeholder engagement is perhaps the most critical factor for achieving successful program execution in our fast-paced world. Many program managers get stuck in the "science" of program management, spending vast amounts of effort on tasks, charts, and metrics. Program managers who emphasize...

Making Projects Work: Effective Stakeholder and Communication Management

Making Projects Work: Effective Stakeholder and Communication Management

Lynda Bourne

February 12, 2015

Projects are performed by people for people, with the key determinants of success being the relationships between project teams and project stakeholders. This web of relationships will either enable or obstruct the flow of information between people and, as a consequence, will largely determine...

Free Agent: The Independent Professional's Roadmap to Self-Employment Success

Free Agent: The Independent Professional's Roadmap to Self-Employment Success

Katy Tynan

February 12, 2015

There is a seismic shift underway in the employer/employee relationship that is redefining the nature of jobs and careers. Sole proprietors and independent contractors now represent more than 20 percent of the workforce, and that number is expected to reach nearly 50 percent within the next 10...

Direct Pay: A Simpler Way to Practice Medicine

Direct Pay: A Simpler Way to Practice Medicine

Divya Srinivasan Sridhar

February 12, 2015

Direct Pay: A Simpler Way to Practice Medicine examines the direct pay business model as a policy alternative and potential policy solution to the economic, technological, and sociocultural problems that have emerged for practicing physicians as a result of the Affordable Care Act. Based on a...

The Ethics of Cultural Competence in Higher Education

The Ethics of Cultural Competence in Higher Education

Beverly A. Burnell, Heidi Schnackenberg

February 11, 2015

This new book presents both research (qualitative, quantitative, and mixed-design) and conceptual chapters about the ethical factors to be considered in teaching, administration, and professional practice in higher education settings. The book includes recent research-based ideas in the field of...

Mastering Complexity: Adding Coherence Throughout Your Business with Dependency Structure Spreadsheets

Mastering Complexity: Adding Coherence Throughout Your Business with Dependency Structure Spreadsheets

Stephen Denker

February 09, 2015

Mastering Complexity is designed to help readers develop and maintain logical, adaptable solutions to business problems. It demonstrates how to visualize business dependency connections with a square spreadsheet called a Dependency Structure Matrix (DSM). Once the links representing dependencies...

Public Sector Ethics: Theory and Applications

Public Sector Ethics: Theory and Applications

Steven G. Koven

February 02, 2015

In a down-to-earth review of the often-contentious subject of ethics, Public Sector Ethics: Theory and Applications presents personal accounts of individuals who faced moral dilemmas and how they resolved them. It moves the study of ethics away from a box checking exercise of what to do/not to do...

Kansei Innovation: Practical Design Applications for Product and Service Development

Kansei Innovation: Practical Design Applications for Product and Service Development

Mitsuo Nagamachi, Anitawati Mohd Lokman

February 02, 2015

Developed in the early 70s in Japan, the Kansei Engineering (KE) method gives you the tools to develop profitable and well-received products and services.Written by the founder of KE, MitsuoNagamachi, and co-authored by one of his proteges, Anitawati Mohd Lokman, Kansei Innovation: Practical Design...

CRC Press exhibits every year at more than 100 professional and academic conferences held across the world. At these events, you will have the chance to meet the authors and to get to know the CRC Press staff. You can also take advantage of special discounts for convention attendees. Visit us at the following conventions throughout the year.

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