Books in the Business and Management area provide professionals and organizations with cutting-edge resources to succeed and achieve goals. Industries and areas include manufacturing and industrial engineering, healthcare management, government and education, human resource management, hospitality and tourism management, supply chain management, and sales, marketing and service. Methodologies and applications include Lean methods and implementation, quality improvement and Six Sigma, project management, security management, customer relationship management (CRM), and productivity improvement.
Value Stream Mapping for the Process Industries: Creating a Roadmap for Lean Transformation
Information and Communication Technologies in Public Administration: Innovations from Developed Countries
Directing the ERP Implementation: A Best Practice Guide to Avoiding Program Failure Traps While Tuning System Performance
October 22, 2014
Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a ...
Peter L. King, Jennifer S. King
April 24, 2015
Providing a framework that highlights waste and its negative effects on process performance, value stream maps (VSMs) are essential components for successful Lean initiatives. While the conventional VSM format has the basic structure to effectively describe process operations, it must be adapted and...
Robert B. Hafey
November 24, 2014
A Lean Safety Gemba Walk is a walk through the work area (Gemba) that focuses on the continuous improvement of safety. When conducted in a respectful manner, by skilled facilitators, Safety Gemba Walks can have a dramatic long-lasting impact on the culture of a business. Lean Safety Gemba Walks: A M...
Louis A. Picard, Terry F. Buss, Taylor B. Seybolt, Macrina C. Lelei
April 22, 2015
Many new development initiatives have been introduced in Africa over the past few decades. Each of these has been heralded as marking a new era in the continent’s development. However, many of these initiatives have failed to produce sustained results due to numerous challenges, including, most...
William H. Baker, Jr., Kenneth Rolfes
April 21, 2015
The average tenure of a departing CEO has declined from approximately 10 years in 2000 to 8.1 years in 2012. Maintaining a customer-focused Lean strategy and continuous improvement culture can become a challenge when management changes often, unless it has become an institutionalized...
Nicolas A. Valcik, Teodoro J. Benavides, Kimberly Scruton
April 16, 2015
Packed with case studies and ripped-from-the-headlines examples, Non-Profit Organizations: Real Issues for Public Administrators introduces critical issues commonly encountered when managing non-profit organizations and gives you the tools to develop policies and procedures to meet the challenges...
Erik Lindström, Henrik Madsen, Jan Nygaard Nielsen
April 16, 2015
Statistics for Finance develops students’ professional skills in statistics with applications in finance. Developed from the authors’ courses at the Technical University of Denmark and Lund University, the text bridges the gap between classical, rigorous treatments of financial mathematics that...
Lisa Albers Prock
April 15, 2015
Child trauma and violence is not an issue that is constrained to one nationality or one ethnicity. A staggering number of children around the world are subjected to violence and abuse, both domestic and political. The current volume examines the issue of developmental trauma from a variety of...
Ford Lumban Gaol, Fonny Hutagalung
April 09, 2015
This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and...
Christopher G. Reddick, Leonidas Anthopoulos
April 08, 2015
An examination of how information technology (IT) can be used in public administration, Information and Communication Technologies in Public Administration: Innovations from Developed Countries examines global perspectives on public administration and IT innovations. This book illustrates the...
April 08, 2015
Most academics still wrestle with the "publish or perish" phenomenon. Based on Dr. Liebowitz’s 25 years serving as the editor-in-chief of a leading international journal, along with insights from some of the most knowledgeable journal editors, this book shares key lessons learned to help new...
Hanqing Wu, Liz Zhao
April 06, 2015
In late 2013, approximately 40 million customer debit and credit cards were leaked in a data breach at Target. This catastrophic event, deemed one of the biggest data breaches ever, clearly showed that many companies need to significantly improve their information security strategies. Web Security:...
Michael W. Pelphrey
April 02, 2015
Although many books outline approaches for successful ERP implementations, the data shows that most ERP efforts yield minimal return on investment (ROI), with most projects failing. Directing the ERP Implementation: A Best Practice Guide to Avoiding Program Failure Traps While Tuning System...
H. G. Parsa, Vijaya (Vi) Narapareddy
April 01, 2015
A reference on sustainability, social responsibility, and green practices in hospitality and tourism, this book presents innovative research methods in sustainability, state-of-the-art research by leading internationally recognized scholars on this topic, providing an excellent source of quality...
Lawrence Marks, Lukasz Mazur, Bhishamjit Chera, Robert Adams
April 01, 2015
Because radiation is a central curative and palliative therapy for many patients, it is essential to have safe and efficient systems for planning and delivering radiation therapy. Factors such as rapid technological advances, financial reorganization, an aging population, and evolving societal...
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