Office - Administrative Processes

30 Results


Subject


Status


Type

Office - Administrative Processes

Per Page:
Sort:
Lean Waste Stream: Reducing Material Use and Garbage Using Lean Principles

Lean Waste Stream: Reducing Material Use and Garbage Using Lean Principles

Marc Jensen

September 10, 2014

The fact that a process produces garbage is a testament to design inefficiency, and this book explains how to use the nature of that garbage to pinpoint and eliminate those inefficiencies. Lean Waste Stream: Reducing Material Use and Garbage Using Lean Principles supplies an unprecedented look at...

Achieving HR Excellence through Six Sigma

Achieving HR Excellence through Six Sigma

Daniel Bloom

August 13, 2013

Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity...

Accounting in the Lean Enterprise: Providing Simple, Practical, and Decision-Relevant Information

Accounting in the Lean Enterprise: Providing Simple, Practical, and Decision-Relevant Information

Gloria McVay, Frances Kennedy, Rosemary Fullerton

May 13, 2013

Despite the obvious need for transparency, a company’s Lean results can continue to hide behind the mask of traditional accounting and dilute the benefits of a Lean implementation. When your organization opts to go Lean, you must empower your accountants with Lean tools that serve the Lean...

Making IT Lean: Applying Lean Practices to the Work of IT

Making IT Lean: Applying Lean Practices to the Work of IT

Howard Williams, Rebecca Duray

November 20, 2012

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application...

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Karen Martin, Mike Osterling

October 22, 2012

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map,...

Run Grow Transform: Integrating Business and Lean IT

Run Grow Transform: Integrating Business and Lean IT

Steven C Bell

September 06, 2012

Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning...

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Robert Petruska

June 25, 2012

Your customers have become increasingly sophisticated and more connected than ever—broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...

The Basics of Process Mapping, 2nd Edition

The Basics of Process Mapping, 2nd Edition

Robert Damelio

May 11, 2011

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. ...

Lean Office and Service Simplified: The Definitive How-To Guide

Lean Office and Service Simplified: The Definitive How-To Guide

Drew Locher

February 09, 2011

Winner of a 2012 Shingo Research and Professional Publication Award Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It...

Lean for the Public Sector: The Pursuit of Perfection in Government Services

Lean for the Public Sector: The Pursuit of Perfection in Government Services

Bert Teeuwen

December 14, 2010

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven...

Lean IT: Enabling and Sustaining Your Lean Transformation

Lean IT: Enabling and Sustaining Your Lean Transformation

Steven C Bell, Michael A Orzen

September 14, 2010

Winner of a Shingo Research and Professional Publication AwardInformation Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a...

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement

Cheryl M. Jekiel

September 13, 2010

Encouraging a long overdue shift in thinking, this book gives managers and executives the means to maximize employee potential by first showing them how to increase the improvement power of their HR departments. Cheryl M. Jekiel, who has been implementing Lean initiatives out of HR offices for 20...